Terms of Service for Twalkie

Last Updated: February 25, 2026

1. Acceptance of Terms

Welcome to Twalkie! These Terms of Service ("Terms") constitute a legally binding agreement between you and Memiri Srl ("we", "our", or "us"), an Italian company and the publisher of the Twalkie app, regarding your use of the Twalkie Italian language learning application.

By downloading, installing, or using Twalkie, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the app.

2. Description of Service

Twalkie is an educational mobile application that provides Italian language learning through:

Interactive lessons and exercises
Grammar explanations and vocabulary building
Audio-based learning materials
Progress tracking and personalized learning paths
Gamification elements (steps, rewards, journey unlocks)
Optional subscription features for enhanced content

3. Eligibility

Age Requirements

You must be at least 14 years old (in Italy) or the applicable age of digital consent in your jurisdiction (e.g., 13 in the US) to create an account and use Twalkie.
If you are between this minimum age and the age of majority in your jurisdiction, you represent that you have obtained parental or guardian consent to use the app.
Children under the minimum age may only use Twalkie under direct parental supervision with a parent or guardian's account.

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account.
You must notify us immediately of any unauthorized use of your account.

4. User Accounts

Account Types

Twalkie offers two account types:

Anonymous Account: Automatically created when you first use the app, providing basic functionality with local-only data storage.
Authenticated Account (Sign in with Apple): Provides cloud synchronization, cross-device access, and subscription features.

Account Linking

When you sign in with Apple, we link your Apple credential to your existing anonymous account when possible.
If your Apple credential is already linked to another account, we will prompt you to choose which account to keep.
We are not responsible for data loss if you choose to switch to a different account.

Account Termination by User

You may delete your account at any time. Upon account deletion:

Your personal data will be deleted within 30 days.
Local data will be removed from your device immediately.
Some transaction records may be retained as required by law.
Active subscriptions must be canceled separately through the Apple App Store.

5. Subscriptions and Payments

Subscription Terms

Subscriptions are offered through Apple's In-App Purchase system.
Subscription pricing, duration, and features are displayed in the app before purchase.
Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period.
Your Apple account will be charged for renewal within 24 hours before the current period ends.

Billing

All payments are processed through the Apple App Store.
Apple's payment terms and conditions apply to all purchases.
We do not directly process or store your payment information.
Prices may vary by region. We will provide at least 30 days' advance notice of any price increase before it takes effect. During that notice period, you have the right to cancel your subscription with immediate effect if you do not accept the new price.

Refunds

Refund requests must be submitted to Apple through the App Store.
We do not control Apple's refund policies.
Refund eligibility is determined by Apple in accordance with their terms.

Cancellation

To cancel your subscription:

Open the Settings app on your iOS device
Tap your name at the top
Tap "Subscriptions"
Select Twalkie and tap "Cancel Subscription"

Cancellation takes effect at the end of your current billing period. You will retain access to subscription features until then.

Free Trials

Free trial periods may be offered for new subscribers.
Free trial terms (duration, features) are displayed before you subscribe.
If you don't cancel before the trial ends, you will be automatically charged for a subscription.
Free trials are typically limited to one per user.

5a. Right of Withdrawal (EU Consumers)

Your Right of Withdrawal

If you are a consumer resident in the European Economic Area, United Kingdom, or another jurisdiction that provides a statutory right of withdrawal for digital service contracts, you have the right to withdraw from a paid subscription contract within fourteen (14) days without giving any reason (the "Withdrawal Period"). The Withdrawal Period begins on the day the contract is concluded (i.e., when your purchase is confirmed).

To exercise your right, you must inform Memiri Srl of your decision by a clear statement (e.g., by email to dpo@memiri.it) before the Withdrawal Period has expired. If you withdraw, we will reimburse all payments we have received from you without undue delay and no later than fourteen (14) days of receiving your withdrawal notice, using the same payment method you used for the original transaction.

Early Expiry of the Right of Withdrawal

Because Twalkie is a digital service delivered immediately upon purchase, your right of withdrawal expires early once performance of the service has begun, provided that:

You have expressly consented to performance beginning before the end of the Withdrawal Period; and
You have acknowledged that you will thereby lose your right of withdrawal.

This consent and acknowledgment are collected by Apple at the time of purchase through the App Store. If you subscribed through the Apple App Store, Apple's purchase flow constitutes the mechanism through which this consent is obtained. Refund requests for subscriptions purchased through the App Store must be directed to Apple in accordance with Apple's refund policy.

No Effect on Statutory Rights

Nothing in this section limits any statutory rights you may have under applicable mandatory consumer protection law.

6. Acceptable Use Policy

Permitted Use

You may use Twalkie solely for:

Personal, non-commercial language learning
Educational purposes
Lawful activities in compliance with these Terms

Prohibited Activities

You agree NOT to:

Violate Laws: Use the app for any illegal purpose or in violation of any applicable laws.
Infringe Rights: Violate intellectual property rights, privacy rights, or other rights of any third party.
Circumvent Controls: Attempt to bypass subscription checks, content locks, or other access controls.
Reverse Engineer: Decompile, disassemble, or reverse engineer the app or its content.
Distribute Content: Copy, redistribute, or publicly display content from the app without authorization.
Automated Access: Use bots, scrapers, or automated tools to access the app.
Interfere with Service: Interfere with or disrupt the app's servers, networks, or infrastructure.
AI Training & Scraping: Use automated programs, bots, or scraping tools to extract app content, or use any app content or data to train, develop, or fine-tune any artificial intelligence or machine learning models.
Impersonate: Impersonate any person or entity or misrepresent your affiliation.
Upload Harmful Content: Upload viruses, malware, or other harmful code.
Share Accounts: Share your account credentials or allow others to access your account.

Enforcement

We reserve the right to:

Investigate suspected violations of these Terms
Suspend or terminate accounts that violate these Terms
Remove content that violates these Terms
Report illegal activity to law enforcement
Take legal action against violators

7. Intellectual Property Rights

Our Rights

All content, features, and functionality of Twalkie, including but not limited to:

Lesson content, exercises, and audio materials
Text, graphics, images, and user interface design
Software code, databases, and functionality
Trademarks, service marks, and logos

are owned by Memiri Srl or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Your License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

Download and install the app on devices you own or control
Use the app for personal, non-commercial language learning purposes

This license does not include any right to:

Resell or make commercial use of the app or its content
Copy, reproduce, or redistribute app content
Create derivative works based on the app
Use the app for competitive purposes

User Content

You retain ownership of any content you create through the app (e.g., exercise responses).
By using the app, you grant us a license to store and process your responses solely for providing the service.
We encrypt your responses and do not share them with third parties.

8. Content and Features

Content Availability

We strive to provide accurate, high-quality educational content.
We may update, modify, or remove content at any time without notice.
Some content may be marked as "subscriber only" and requires an active subscription.
We do not guarantee that content will always be available or error-free.

Third-Party Content

The app may contain links to third-party resources.
We are not responsible for third-party content, privacy practices, or terms.
Your use of third-party services is at your own risk.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TWALKIE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Merchantability: We do not warrant that the app is suitable for any particular purpose.
Fitness for Purpose: We do not guarantee the app will meet your specific learning needs.
Accuracy: We do not warrant that content is completely accurate, current, or error-free.
Uninterrupted Access: We do not guarantee the app will be available at all times or free from bugs.
Educational Outcomes: We do not guarantee, represent, or warrant that any specific language learning progress, proficiency level, or success will be achieved by you through your use of the Services.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

No Consequential Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the app.
Maximum Liability: Our total aggregate liability to you for any claims arising from these Terms or your use of the app shall not exceed one hundred and fifty percent (150%) of the total fees paid by you in the twelve (12) months preceding the event giving rise to the claim. Where you have not paid any fees (e.g., free or trial use), our liability shall not exceed €10 EUR.
Exclusions: We are not liable for:
- Data loss or corruption (maintain your own backups)
- Service interruptions or downtime
- Third-party actions or content
- Unauthorized access to your account due to your failure to secure credentials
- Educational outcomes or proficiency levels

Mandatory Exceptions: Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, or for our willful misconduct (dolo) or gross negligence (colpa grave), as required by Italian law (Art. 1229 Civil Code) and applicable consumer protection laws.

Some jurisdictions do not allow limitations on liability, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Memiri Srl, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

Your use or misuse of the app
Your violation of these Terms
Your violation of any rights of another party
Your violation of any applicable laws or regulations

12. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy points:

We use an offline-first architecture with optional cloud sync
We do not include any analytics SDKs for behavioral tracking
We encrypt sensitive user responses
We comply with GDPR and other data protection laws
You have rights to access, delete, and port your data

Please review our Privacy Policy for complete details.

13. Modifications to the Service

We reserve the right to:

Modify or discontinue any feature of the app
Change subscription pricing with reasonable notice
Update the app's functionality and content
Suspend the service for maintenance or technical issues

We will make reasonable efforts to notify you of significant changes that materially affect your use of the app.

14. Modifications to These Terms

We may revise these Terms from time to time. When we make changes:

We will update the "Last Updated" date at the top of these Terms
For material changes, we will provide notice through the app
Continued use after changes become effective constitutes your acceptance
If you don't agree to the new Terms, you must stop using the app

15. Termination

Termination by You

You may stop using the app at any time and delete your account through the app settings.

Termination by Us

We may suspend or terminate your access to the app immediately, without notice, if:

You violate these Terms
You engage in fraudulent activity
We're required to do so by law
We decide to discontinue the service

Upon termination:

Your license to use the app ends immediately
You must stop using the app and delete it from your devices
Provisions that should survive termination (warranties, liability, indemnification) remain in effect
You remain responsible for any charges incurred before termination

16. Governing Law and Jurisdiction

Governing Law

These Terms are governed by the laws of the Republic of Italy, excluding its conflict of laws provisions. The mandatory consumer protection provisions of the law of your country of habitual residence — i.e. those provisions that cannot be derogated from by contract — shall remain unaffected (fatti salvi i diritti inderogabili previsti dalla legge del paese di residenza dell'utente).

Dispute Resolution

We always prefer to resolve disputes amicably. If you have a concern, please contact us first at dpo@memiri.it. We will make every reasonable effort to resolve the issue in good faith before any formal proceedings are considered.

If an amicable resolution is not reached, any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts of Pisa, Italy. If you are acting as a consumer, you may also bring proceedings before the competent courts of your country of habitual residence.

EU Online Dispute Resolution (ODR)

As required by EU Regulation No. 524/2013, we inform consumers resident in the European Union that disputes may be submitted to the European Commission's Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr/

Our contact email for ODR purposes is: dpo@memiri.it

Please note that we are not obligated to participate in dispute resolution proceedings before a consumer arbitration board and do not commit to doing so.

European Economic Area Users

If you are a consumer in the European Economic Area, nothing in these Terms affects your rights under applicable EU consumer protection law, including your right to bring legal proceedings before the courts of your country of habitual residence.

United Kingdom Users

If you are a consumer in the United Kingdom, nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation. You retain the right to bring proceedings before the courts of England and Wales, Scotland, or Northern Ireland.

United States and Canada Users

If your habitual residence is in the United States or Canada, these Terms and any dispute arising from them shall be governed by the laws of the Republic of Italy. You may bring legal proceedings in the courts of Pisa, Italy, or — to the extent required by the mandatory consumer protection laws of your state or province — before the competent courts of your place of residence.

17. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Memiri Srl regarding the app and supersede any prior agreements.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate or successor without restriction.

Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

Language

These Terms are provided in English. If we provide a translation, the English version controls in case of any conflict.

Contact for Legal Notices

Legal notices to Memiri Srl should be sent to:

Email: dpo@memiri.it

Mailing Address: Via Giovanni Arcangeli, 2 — 56124 Pisa (PI) — Italy

Apple-Specific Terms

As Twalkie is distributed through the Apple App Store:

These Terms are between you and Memiri Srl only, not Apple.
Apple has no obligation to provide support for the app.
Apple is not responsible for any product liability claims.
Apple is a third-party beneficiary of these Terms and may enforce them.
These Terms comply with Apple's minimum terms for developer apps.

18. Acknowledgment

BY USING TWALKIE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE APP.